Effective Date:​ January 16, 2026

1. Purpose and Scope​

This policy applies to all orders shipped by MICHELLE WEST LLC​ (operating as Fathom.Tattoo), including products, returns, and exchanges. We prioritize safe, timely, and cost-effective delivery to ensure an exceptional customer experience.

2. Carrier Selection​

2.1 We partner with carriers holding valid certifications and complying with U.S. and international regulations.

2.2 Carriers are selected based on reliability, service quality, coverage, and cost-effectiveness (e.g., USPS, FedEx, UPS, DHL).

3. Shipping Methods​

3.1 Continental U.S. (Lower 48 States):​

• Standard: FedEx Ground, UPS SurePost, USPS Priority Mail.

• Expedited: FedEx 2Day, UPS 2nd Day Air.

  3.2 Remote Areas (Alaska, Hawaii, U.S. Territories):​

• USPS Priority Mail or dedicated carriers (additional fees apply).

  3.3 Special Items​ (e.g., fragile, high-value, temperature-sensitive goods):

• Shipped via insured, expedited services or specialized logistics.

4. Shipping Timeframes​

4.1 Orders placed before 3:00 PM ET​ on business days ship the same day (excludes pre-orders/custom items).

4.2 Weekend/holiday orders ship within 24 hours of the next business day.

4.3 Product-specific timelines (e.g., “Ships in 5–7 days”) override standard timeframes.

5. Shipping Fees​

5.1 Free Shipping:​ Orders over $50​ (continental U.S.).

5.2 Standard Fees:​ Orders under $50 incur a flat fee of $5.99.

5.3 Remote Areas:​ Additional surcharges apply (calculated at checkout).

5.4 International Shipping:​ Costs vary by destination and weight (displayed at checkout).

6. Returns & Exchanges​

6.1 Company Error​ (e.g., wrong/damaged item): We cover return shipping and replacement costs.

6.2 Customer-Initiated Returns:​

• Unused items in original packaging may be returned within 14 days.

• Customer pays return shipping; we cover replacement shipping.

  6.3 Refused/Undeliverable Shipments​ (due to incorrect address): Customer bears all costs.

7. Risk of Loss & Ownership​

Ownership and risk transfer to the customer upon carrier pickup.

8. Prohibited & Restricted Items​

We comply with U.S. and carrier restrictions (e.g., hazardous materials, aerosols). Customers assume responsibility for legal compliance of ordered items.

9. Force Majeure​

We are not liable for delays caused by unforeseen events (natural disasters, pandemics, strikes, etc.).

10. Policy Updates​

MICHELLE WEST LLC reserves the right to modify this policy. Updates take effect immediately upon posting at www.fathom.tattoo/shipping-policy.

---

Contact Us​

For shipping inquiries:

📧 support@fathom.tattoo​

📞 +1 (914) 800-7035​

📍 2707 SW 33RD AVE, OCALA FL 34474​

Thank you for trusting Fathom.Tattoo!

MICHELLE WEST LLC​ | © 2026